Review into Dispute Resolution & Complaints Framework - Supplementary Issues Paper

Jun 28 2017

 

EDR Review Secretariat                                                                                  
Financial System Division
Markets Group
The Treasury
Langton Crescent
Parkes ACT 2600

By email: EDRreview@treasury.gov.au

Dear Madam/Sir

Review into Dispute Resolution & Complaints Framework - Supplementary Issues Paper

The National Credit Providers Association (NCPA) welcomes the opportunity to make a submission on the review of the dispute resolution and complaints framework – supplementary issues paper.

Broadly the NCPA is supportive of the proposal of a new one stop shop model however has numerous concerns about some current practices by both CIO and to a lesser extent FOS and how fees are applied to small amount loans disputes.